Policies

At Capital Apartments our Environmental policy is one of our core pillars.

- Protecting the planet -
- Commitment to customer service -
- Training and developing our team -
- Investing in our people -

Find out more about each using the tabs below

We’re clear that investing in a good environmental policy saves money as well as protecting the environment. We are committed in doing all we can and for the team at Capital Apartments it all starts with education, we want to do our very best and continue to improve.


Capital Apartments are committed to:

We are committed to sustainable purchases, we check that all our cleaning products come from sustainability-marketed products. We have a list of products that meet this criteria.  

 

  • we encourage our guests to use the heating controls. The first step in cutting carbon emissions is to turn off the heating or make use of overnight storage heating.
  • we encourage our landlords to upgrade heating systems
  • draught-proofing where necessary
  • low energy lighting in all apartments
  • energy efficient appliances
  • low carbon travel
  • we encourage reduce, reuse, recycle we recycle metal, glass, plastic, card and paper and almost all our waste is recycled or reused
  • working with suppliers who have good environmental policies to reduce packaging     waste and improve the environmental impact of all products purchased.
  • openly communicating our policies and best practices to stakeholders and monitor     and review our environmental performance annually.

Green Leaders

We have a dedicated team, working in and around Capital on our Environmental Action Plan which is ever-improving and changing to better our sustainability.

 

What you can do to help…

We’ve compiled a list of a few things you can do to help reduce your own waste, whether on holiday or at home. 

  • Switch off lights when you’re not using them
  • Leave TV on standby (better than turning them off from the walls)
  • Unplug phone chargers when not in use 
  • Close the windows when the heating is on 
  • Turn off taps when you are cleaning your teeth or shaving 
  • Shower time - showers use a third less of water than a bath 
  • Cuppa - only boil the amount of water that you need 
  • Recycle - make sure you recycle as much as possible 
  • Reusable - pack your water bottle, reusable coffee cup & shopping bags 
  • Shop local - instead of going to your local supermarket how about your local market? 
  • Ditch the straws - plastic straws will still be on our planet for 400 years so why not try paper, vege ware or hay straws?
  • We encourage you to help us by feeding back on anything that we can do to improve.

The key to good customer service is building good relationships with our customers by understanding their priorities and requirements.

Leaving a great impression is our priority along with a consistent approach to customer service.

Professionalism, patience, and a “people-first” attitude.

Although customer service is tailored, walking the extra mile is at the core of our business.

We ask all our customer to review us and we make a point of publishing all feedback.

We ensure that all our apartments offer that home from home experience and are all up to exceptional standards and that is where our house keeping team come in.

Our front of house team ensure that we do a proper meet and greet and provide 24/7 support.

Our induction starts with a welcome and introduction to the business by one of our senior team, it is important that every person at Capital understands how they contribute to the bigger picture.

All new employees have a thorough induction, we are proud to be a diverse business where we put or people and customers first.

When we get feedback we share it with our team learning from our mistakes and celebrating our successes.

Coming soon...

Our Accomodation

Our high-quality apartments range from studios to three bedrooms and are within walking distance of many of the city’s major theatres and attractions.

All are fully serviced to Capital Apartments very high standards by our professional team.

Looking for convenient accommodation in Cardiff?

All our apartments are within walking distance of Cardiff City Centre, near city transport links and within easy access to Cardiff Train Station.

Enquire about availability